Seamlessly bridge your customers’ online and offline shopping experience
Today’s shoppers frequently explore your online store before stepping into your physical location. They expect a seamless, personalized experience across every touchpoint and anticipate that you’re aware of their previous interactions with your brand. When there’s a disconnect, it disrupts the shopper journey and diminishes your ability to create memorable, high-impact experiences. Conversely, when sales associates can leverage online behavior to anticipate shopper needs, they deliver a tailored in-store experience that drives deeper engagement and satisfaction.
The Swym integration with Shopify POS bridges this gap effortlessly, connecting your customers’ online activity with your in-store operations. Acting as a powerful shopping assistant, it gives you access to shoppers’ browsing history and enables you to enhance their journey by adding in-store favorites to their wishlist, signing them up for alerts, and suggesting products tailored to their interests. It’s a solution designed to elevate the shopping experience and foster stronger customer relationships.
See what products your customers have added to their wishlist(s) and use this information to personalize their in-store shopping. You need a Wishlist Plus subscription for this feature.
When a customer shows interest in a product in-store, you can add it to their wishlist on their behalf. This way, they can easily find it later online or offline. You need a Wishlist Plus subscription for this feature.
See what products your customers have requested to be notified when they are back in stock. You can offer them alternative products that are available in-store. You need a Back in Stock Alert subscription for this feature.
When a product is out of stock, you can sign up for product alerts on behalf of your customer. They will automatically get an email when the product is restocked according to your settings. You need a Back in Stock Alert subscription for this feature.
See what products your customers have recently viewed on your online store. You can help them continue their shopping journey in-store and recommend similar or complementary products.
See the products that the customer has left in their online shopping basket. Help them continue their shopping journey in-store and suggest relevant products based on those products.
Track products that your customer were interested in while visiting your store, via an In-Store list. This list is saved to their account and your staff can access it anytime via the app when that customer visits the store again.
[Insert Video]
Helping e-commerce brands craft a more seamless experience for their customers
